We provide all organisations we work with ample opportunity to make suggestions for improvements to the page we create for them and so we hope you’ll be 100% happy with it before it goes live. However, we also know that things can occasionally slip through the net, so if you spot an error in the text or design of your page, or if there is a technical issue with your page, please do get in touch with the member of the Donr team who you’ve been working with to get your page online and they’ll do their best to get it sorted for you – they’ll be in touch with you to discuss solutions to your problem as soon as they can and they’ll then let you know when it’s fixed.

Our offices are open Monday to Friday from 9am to 5:30pm each day. Please allow one full working day for us to receive and act on complaints about any of our services.

If you have not received an acknowledgement of your complaint after one full working day, please do get in touch with us at hello@donr.com or call 0333 4444 111 and we’ll be able to direct you to the next most appropriate member of staff to deal with your complaint.

If we are unable to resolve your complaint and you’d like to escalate it, we are regulated by the Fundraising Regulator and they can be contacted here: https://www.fundraisingregulator.org.uk/more-from-us/contact-us